Solargain is a dynamic, professional and ethical organisation specialising in solar power, battery storage, EV charger and solar hot water solutions. We are national based company and listed amongst the largest providers in the country.
Solargain has invested in a highly skilled and dedicated Residential and Commercial division which has grown to be one of the market leaders in Australia.
Job Description
Based in our Rockingham office, you will be responsible for supporting the general day to day running of the Service & Warranty team by building and managing manufacturer relationships, assisting with back office RMA tasks , and assisting in the accounts functions for the department. .
This role is based within a team that is fast paced requiring you to have excellent attention to detail, have an ability to multi task and be able to provide exceptional customer service.
We are looking for one candidate part-time 9am to 2:30pm, Monday to Friday.
Full training will be provided with ongoing guidance and support.
Duties
Building relationships with manufacturers in relation to RMA support, processes and technical troubleshooting
Management of manufacturer programmes such as Recall and Trade Up programmes
Communication with technicians, end users, admin staff, accounts staff and manufacturers
Bringing stock into the accounts package, saving the required evidence according to established processes.
Return of stock to manufacturers as per their returns processes and re-imbursement labour invoicing.
Following up on site/ account issues with manufacturers
End of Month stock take – Rockingham
End of Month National variance review by warehouse
Lodging RMA cases, updating stakeholders
Generating purchase orders as required.
Receipting purchase orders as required.
Credit note approvals
Manufacturer debtors – enquiries and follow up
Culture
Solargain is a 100% Australian owned family business. We encourage you to develop your career in an exciting industry with a market leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions.
Solargain is an equal opportunity employer supporting diversity in the workforce.
Desired Skills and Experience
Skills & Experience
Good data entry speed
Excellent written and verbal communication skills
Ability to work autonomously as well as within a team
Strong customer service skills
Competent in the use of MS office products
Requirements
Drivers Licence;
The position is open to Australian citizens &/or persons that have a legal, valid right to work in Australia.
