Are you tech-savvy with a knack for problem-solving and a technical aptitude? We are looking for a Monitoring Officer to oversee all monitoring-related issues across PV, EV chargers, and home-energy hardware. This role is perfect for someone who is tech-savvy, proactive, and keen to grow in a supportive environment.

Based at our Rockingham Operations, the role demands a great amount of flexibility and the ability to juggle multiple tasks simultaneously, and a proactive approach to help and support customers. You’ll be a real team player who thrives being in an open team environment. 

Duties

You’ll be the main point of contact for monitoring and connectivity issues – anything related to internet, communication protocols, and device status across our solar and energy systems.

• Technical Troubleshooting: Resolve monitoring concerns by assessing and implementing software update, minimising the need for technicians to visit site.
• Data Analysis: Analyse portal data to identify faults or production issues and prepare detailed reports for customers.
• Access Management: Provide and manage access to portals for customers and authorised third parties.
• Energy Provider and Connectivity Support: Identify and address grid voltage reduction issues by liaising with energy providers and Support customers during network provider changes and address faulty connectivity accessories.
• Training and Documentation: assist in creation of process documentation, workflows and How-to guides for customers. Undertake manufacturer specific training.